Of all the types of system issues, internet/network problems are one of the worst. Let's step through the basic process of how to troubleshoot network connectivity problems.
That way, the next time we open up our web browser to a Cannot Connect message, we'll know what to do!
Let's try these easy steps first, before reaching our Internet Service Provider(ISP),
1. Make Sure It's Actually Your Network Problem
Sometimes, what seems like an issue with your network is actually a problem on a specific website's end. If we can't get on Facebook, for instance, check another few websites to make sure that the problem isn't just with a single site.
We can also visit downfor.io, which is a short URL for the site Down for Everyone or Just Me? to easily check if a website is down for everyone. Simply enter the URL and you'll see where the issue lies. If a site is down for everyone, you'll have to wait until it's fixed.
2. Restart your modem
There's no need to get upset about network issues right away, as the fix to our problem might be as simple as rebooting oursmodem. Restarting fixes a lot of issues. Unplug your modem, wait 30 seconds, and then plug it back in.
This process allows the modem to clear out any glitches.
3. Check Physical Network Connections
If the network problem persists after rebooting, we should next check to make sure that all physical network connection cables are in place.
If you use an Ethernet cable to connect to your laptop, make sure that it's not unplugged or damaged. If your laptop has a physical wireless switch, make sure that it's not set to the off position.
4. Contact Your ISP
Should all the above steps complete successfully, we've now verified that your modem is working well. Now we are sure that, the problem is occurring outside of the network and for multiple devices.
If this is the case, our next best and final option is to reach out to ISP Customer Care to fix the network issue.