Check the power connections

• Make sure the power cord is securely plugged into the laptop and the socket.
• Ensure that the power outlet is working by plugging in another device.
• Look for any damage to the power cord, such as fraying or cuts. If the cord is damaged, you'll need to inform the IT team for further assistance.

Restart your laptop

Check for any system updates

Additional tips

• Keep your laptop cool and avoid exposing it to extreme temperatures.
• Please plug the charger before your battery goes below 50%.
• Don't let your laptop battery completely drain before charging it.

Please try the above basic steps and still If you require any assistance, kindly contact our IT support team by raising a ticket via our Ticketing portal