Check Physical Connections

Ensure that the keyboard and mouse are properly connected to the computer. If they are wired, check the USB connection. If they are wireless, check the batteries and ensure that they are properly paired.

Try Different USB Ports

If you are using USB peripherals, try plugging them into different USB ports. Sometimes, a specific port might be faulty.

Restart Your Computer

A simple restart can often resolve temporary issues. Restart your computer and check if the keyboard and mouse work after the reboot.

Use a Different Keyboard/Mouse

If possible, try using a different keyboard and mouse. This can help determine whether the issue lies with the peripherals or the computer.

Check for Physical Damage

Inspect the keyboard and mouse for any physical damage. Broken cables, loose connections, or damaged keys can cause issues.

Please try the above basic steps and still, If you require any assistance, kindly contact our IT support team by raising a ticket via our Ticketing portal