1. Check the connections:
Make sure your earphones are plugged into the headphone jack correctly.
Ensure the volume is turned up on both your laptop and your earphones. Many earphones have volume controls on the cord or inline remote.
Check if the mute button on your laptop or earphones is accidentally turned on.
2. Clean the headphone jack
Dust buildup in the headphone jack can sometimes cause audio problems. Gently blow out any dust in the jack.
3. Restart your laptop:
4. Check for any system updates
5. Test your earphones with another device
6. Check for physical damage
If none of the above steps work, there may be physical damage to your earphones or the headphone jack on your laptop. Look for any visible damage, such as fraying wires or a loose jack. If you see any damage you'll need to inform the IT team for further assistance.

Please try the above basic steps and still, If you require any assistance, kindly contact our IT support team by raising a ticket via our Ticketing portal