Gather Information

• Note down the symptoms (e.g., complete internet outage, slowness, specific websites unreachable). Is the issue affecting one device or multiple?
• Confirm the issue is with a specific website or an application

Check Physical Connections

• Ensure cables are securely plugged into your device, router, and modem (if separate). Look for loose or damaged cables.
• Try a different Ethernet cable, as they can degrade over time.
• If using Wi-Fi, check for signal strength issues.
• Try to disconnect and reconnect

Restart Devices

Keep system Updated

Please try the above basic steps and still, If you require any assistance, kindly contact our IT support team by raising a ticket via our Ticketing portal