You can visit the  Ticketing Portal from your laptop or phone to create a new ticket.

 Username: email address

 Password: ********

1. Select IT Support under the new request
2. Choose the appropriate category and raise a ticket.
3. Once the ticket is created you will receive an email with the ticket details.

After the ticket is created, the IT team will promptly assign it and make themselves available to address the issue. The IT team will attempt to address and resolve the issue remotely. If the issue requires physical examination, users will be directed to visit the IT bay for assistance.

Here are the locations where you can find the IT team:

Krishnankovil Office:

• Prime Building: First floor TL bay, close to Silvermount.
• Orion Building: First floor TL bay, near Sparkle.

Kottar Office (Spectra):

First floor, last bay, adjacent to the server room.

The IT team members and their responsibilities are as follows:

HelpDesk & Technical Support: Kalaivanan G, Atcaya Saminathan RL

IT Infrastructure: Vino Chandran, Sivaperumal Pavanasam

Inventory Management & Hardware Support: Vimal G Praveen

Note: All users are required to create a ticket on the Ticketing Portal for any issues, except in emergency situations. If it's an emergency, users can directly visit the IT bay for assistance.