You can visit the  Ticketing Portal URL link from your laptop or phone for creating a new ticket.

          Username: email address

          Password: ********

1. Select IT Support under the new request

2. And choose the appropriate category and raise a ticket.

3. Once the ticket is created you will be receiving an email with the ticket details along with a Calendar slot scheduling URL link.

Calendly URL link: https://calendly.com/cs-itsupport/support 

Click on the URL link to schedule a slot with the IT team by selecting the date and time.

Note: If the slot is not booked or the user didn't reach out to the IT team at the scheduled time, then the ticket will be automatically closed after 8 hrs.

You will be presented with a new screen to fill in the details below.

1. Name
2. Email
3. Add Guest (User, Team Lead, or Manager if needed)
4. Enter the ticket number received in the email.
5. Select the work location whether from home or office.
6. It is a must to fill a description with the ticket reference number and details for better help from the IT Team
7. Click Schedule Event.

At the scheduled time, your ticket will be assigned to any of the IT resources, you can contact the respective person and follow the instructions provided by him.

Notes:

• Tickets will be assigned and worked once the slots are scheduled based on the availability of resources
• If the slot is not booked or the user didn't reach out to the IT team at the scheduled time, then the ticket will be automatically closed after 8 hrs
• All access-related requests including Application/Tool/License should have the respective manager's approval
• It is mandatory to visit the IT bay for all System-related issues (Eg: System Hang, Power ON issue, Battery issue, Performance related issues, Damages, etc..)
• For Work from home users, they need to schedule a slot and your ticket will be assigned at the scheduled time and worked remotely by the available resource.
• IT team's availability is 10 AM to 9 PM (Mon - Fri). After shift hours, only the critical issues will be addressed based on the IT resource availability.
• Please avoid asking IT requests in Slack, in-person, or on other platforms without creating a ticket and booking a slot
• The ticketing portal and Calendly URL are accessible on any device (Mobile, Tab, etc).